The Continental Hotel

Service Design

An analysis of The Continental Hotel from the John Wick movies
using Service Design tools and techniques.

Brief
Create a service blueprint for a fictional service.

Issuing Authority
PDPM Indian Institute of Information Technology, Design and Manufacturing, Jabalpur

Being big fans of the John Wick movies, we chose to dissect the service of the Continental, a chain of hotels built especially for the underworld. During the course of this project we analyzed stakeholders, made a business model and made a service blueprint.


View more of the project on Behance .