The Continental Hotel
An analysis of The Continental Hotel from the John Wick movies
using Service Design tools and techniques.
Create a service blueprint for a fictional service.
PDPM Indian Institute of Information Technology, Design and Manufacturing, Jabalpur
Being big fans of the John Wick movies, we chose to dissect the service of the Continental, a chain of hotels built especially for the underworld. During the course of this project we analyzed stakeholders, made a business model and made a service blueprint.